Please check your order page for updates and track your package to see when it’s going to be delivered. If your items are marked as delivered but you haven’t got them, please get in touch at Hello@humanbeauty.co.uk.

Yes. You can track your item using your tracking number. We also offer non-tracked delivery, but we recommend tracked delivery for added security and speed.

Yes! We send international packages. However, we currently cannot ship to EU countries. You can see how
much it costs to ship to your country at check out.

You can return items within 28 days of their delivery date. If your items
are unused, you’ll get a full refund.

We’re not able to offer returns on used items. If your items arrive open or broken, take a picture and email it to Hello@humanbeauty.co.uk. We’ll get a replacement to you as soon as possible.

We quality check all orders before sending them out, but we know errors happen during the delivery process. We’re really sorry your order hasn’t arrived in perfect condition. Please get in touch at Hello@humanbeauty.co.uk and we’ll ship the correct items out as soon as possible.

We cover VAT for items shipped to the UK Most of our items don’t come with extra customs charges.

If you’re outside of the UK, check your local customs policies for more information. We aren’t responsible for any customs fees you’re charged.

Yes – and always will be. As a small business, we aren’t currently PETA or Leaping Bunny certified as these certifications are very expensive, but all of our suppliers strictly comply with their standards. We’ll be looking into both stamps of approval in the future.

Many of our customers, including our founder Millie, have very sensitive skin and use our products without irritation. We avoid ingredients that can upset skin, like drying alcohol, silicones, sulphates, phthalates and more.

If you find your skin gets irritated, please stop using the product straight away. We’ll try our best to help too, so please reach out for advice.

Under UK and EU law, our eyeshadows and mascaras are safe to be used on your eyes.

Under US law, some of our pigments may not be suitable for use around the eyes.

You’ll see “Please note this is a pre-order item” at the top of the product page. There will be an estimated dispatch date in the description.

Click ‘pre-order’ to buy the item. You’ll pay for your makeup now and get an email giving you an idea of when to expect it. We’ll send the item to you as soon as it’s ready.

Pre-order dispatch dates may change, but we’ll keep you updated. If you have anu questions related to pre-orders please email Hello@humanbeauty.co.uk